Privacy Policy

Your privacy matters to us. This policy explains how Zetaovaex Academy collects, uses, and protects your personal information when you interact with our financial education services.

Information We Collect

When you engage with our financial forecasting and budgeting courses, we collect information that helps us provide better educational experiences. This includes basic contact details when you enquire about our programs, academic progress data during your studies, and technical information about how you use our online learning platform.

  • Contact information including name, email address, and phone number
  • Educational background and professional experience relevant to financial studies
  • Course progress, assignment submissions, and assessment results
  • Payment information processed through secure third-party providers
  • Website usage data including pages visited and time spent on materials
  • Communication preferences and feedback about our courses

We only collect information that's directly relevant to your educational journey or required for compliance with Australian education regulations.

How We Use Your Information

Your information serves specific purposes within our educational framework. We use it to deliver course materials, track your academic progress, and communicate important updates about your studies. This data also helps us improve our teaching methods and develop new courses that better serve students interested in financial forecasting.

We analyze learning patterns to identify where students might need additional support, but this analysis focuses on improving educational outcomes rather than commercial purposes. Your academic performance data helps us refine our curriculum and teaching approaches.

Communication is essential for effective education. We'll contact you about course schedules, assignment deadlines, and important updates. You can adjust these communication preferences at any time through your student portal.

Under Australian Privacy Principles, you have the right to know exactly how your information is being used. We're committed to transparency in all our data practices.

Data Protection and Security

Protecting your information is fundamental to our operations. We use industry-standard encryption for all data transmission and storage. Our learning management system undergoes regular security audits, and we maintain strict access controls for staff who handle student information.

Physical security measures protect our servers and backup systems. We've implemented comprehensive cybersecurity protocols including firewalls, intrusion detection systems, and regular security updates. All staff receive ongoing training about data protection responsibilities.

In the unlikely event of a data breach, we have procedures in place to notify affected students and relevant authorities within the timeframes required by Australian privacy law. We maintain detailed incident response plans and conduct regular security drills.

Sharing and Disclosure

We don't sell or rent your personal information to third parties. However, we do work with carefully selected service providers who help us deliver our educational programs. This includes payment processors, email service providers, and our learning management system hosts.

These partners are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us. We regularly audit their security practices to ensure they meet our standards.

  • Educational partners for specialized course delivery or certification
  • Technology providers who maintain our learning platforms
  • Payment processors for secure transaction handling
  • Government agencies when required by Australian law
  • Professional bodies for accreditation and certification purposes

We may share anonymized, aggregated data for research purposes or to demonstrate the effectiveness of our educational approaches, but this never includes personally identifiable information.

Your Rights and Choices

Australian privacy law gives you significant control over your personal information. You can access your data at any time through your student portal, and you have the right to request corrections if anything is inaccurate or outdated.

If you want to limit how we use your information, you can opt out of non-essential communications while still receiving important course-related updates. You can also request that we delete your information, though some educational records must be retained for compliance purposes.

You have the right to complain to the Office of the Australian Information Commissioner if you're not satisfied with how we've handled your privacy concerns. We encourage you to contact us first, as we're committed to resolving any issues directly.

To exercise any of these rights, simply contact our privacy team at help@zetaovaexacademy.com or call +61261402801. We'll respond within the timeframes required by law.

Data Retention and Deletion

We keep your information only as long as necessary for educational, legal, or regulatory purposes. Course materials and academic records are typically retained for seven years after course completion, which aligns with Australian education standards.

Some information is deleted more quickly. Marketing communications preferences are updated immediately when you change them, and technical logs are usually purged after twelve months unless needed for security investigations.

When we delete information, we use secure deletion methods that prevent recovery. Our data retention schedule is reviewed annually to ensure it remains appropriate for our educational mission and compliant with evolving regulations.

International Students and Data Transfers

While we're based in Australia, some of our technology providers operate internationally. When your information is processed outside Australia, we ensure these providers offer privacy protections equivalent to Australian standards.

For international students, we comply with both Australian privacy laws and any specific requirements from your home country where applicable. This ensures your privacy rights are protected regardless of your location.

We use contractual safeguards and technical measures to protect your information during international transfers. These include encryption during transmission and strict access controls at destination systems.

Cookies and Online Tracking

Our website uses cookies to improve your learning experience. Essential cookies keep you logged in and remember your course progress. Analytics cookies help us understand which course materials are most helpful so we can improve them.

You can control cookie settings through your browser, though disabling essential cookies might affect how our learning platform functions. We don't use cookies for advertising or to track your activities on other websites.

Our cookie policy is updated regularly as we add new features to our learning platform. We'll notify you of significant changes that might affect your privacy.

Privacy Questions?

If you have questions about this privacy policy or how we handle your information, we're here to help.

Email: help@zetaovaexacademy.com

Phone: +61261402801

Address: Spence St, Cairns City QLD 4870, Australia

This privacy policy was last updated in February 2025 and reflects current Australian privacy legislation and our educational practices.